Have questions about setting up your shift pattern? Found an issue or want to share feedback? We are here to help.
Official Help Desk
Reach out directly to our engineering support inbox:
HLR Studio Help Desk
hello@hlrstudio.devWe typically reply within 24 to 48 business hours. If reporting an issue, letting us know your phone model and OS version helps us resolve it faster.
Quick Answers
How do I restore my Orde Pro purchase on a new phone?
Open Orde on your new phone, go to Settings → Orde Pro, and tap «Restore Purchases». Make sure you are signed into the device with the same Google Play or Apple ID account used when purchasing.
Why are my pre-shift reminders not sounding?
On Android, certain manufacturers apply aggressive battery management. Verify in your device Settings that Orde has permission for «Alarms & reminders» and that battery optimization is set to «Unrestricted».
How do I share my roster with my partner?
Go to Settings → Share Schedule. A secure, private web link will be generated. Send it via text or WhatsApp: they can view your live schedule in any browser without installing an app.